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Service Engineering Specialist

2 months ago

Liverpool, Liverpool, United Kingdom SIM Switchgear Full time
Position Overview

At SIM Switchgear, we pride ourselves on being a collective of experts, including electrical and mechanical engineers and consultants.

As a Service Engineering Specialist, your main responsibility will be to guarantee the secure execution of all service-related projects.

Your duties will primarily involve servicing, upgrades, and life extension of switchgear and related equipment, which may vary in nature and will be conducted at various SIM facilities and client locations, both domestically and internationally.

In an interconnected environment, we provide innovative solutions. We are proud to have adapted our services to cater to industrial, commercial, and public sectors, as well as offshore and marine industries.

The nature of our work often presents extreme challenges and scenarios where our skills, mindset, and drive for optimal outcomes propel us forward. Our progressive approach is a key differentiator. Together, we create a positive energy that is evident in every member of our team.

We value our team members and prioritize their support and safety, which is our utmost concern. Our culture is vibrant and impactful, influencing how our team feels, performs, and grows. We believe in our distinctive culture.

Our culture shapes how we engage our teams, celebrate their achievements, and prioritize people.

This is why our clients and team choose to work with us.

Detailed Job Responsibilities

Our ultimate goal is to provide SIM customers with an exceptional experience regarding SIM Switchgear's products and services.

Your responsibilities will include, but are not limited to:

  • Responding to inquiries from existing clients regarding technical support, guidance, and future service options.
  • Creating quotations for service-related tasks.
  • Conducting pre-mobilization activities, including project-specific risk assessments and method statements.
  • Promoting a proactive and collaborative approach to health and safety at SIM and client locations.
  • Executing all necessary service-related tasks safely at SIM and client locations, including switchgear maintenance, upgrades, life extension projects, protection relay testing, and troubleshooting.
  • Participating in safety, competency, and task-related training as identified by the organization.
  • When necessary, being part of the out-of-hours call-out service.
  • Ensuring timely submission of all reports and expenses.
  • SIM Switchgear reserves the right to assign additional tasks and responsibilities as needed.

Communication Skills

This role requires a high level of verbal and written communication skills, both with clients and other departments essential for delivering effective service.

It is crucial that the job holder maintains a professional demeanor, is genuinely committed to enhancing customer care standards, and can represent SIM Switchgear to clients both domestically and internationally.

Required Competencies

  • Ability to communicate effectively with the team and make informed decisions on arising queries, demonstrating strong problem-solving skills while being customer-focused.
  • Dedication to providing outstanding customer service.
  • Strong understanding of current and future client needs.
  • Capability to collaborate with other departments to ensure appropriate service levels.
  • Effective verbal and written communication skills that instill confidence and provide clear information.
  • Systematic approach to managing a complex and evolving workload.
  • Strong results-oriented mindset.
  • Ability to perform well under pressure, maintaining clarity of vision and setting appropriate priorities.
  • Systematic approach to problem-solving.

Education and Experience

  • Ideally, the candidate will have completed a time-served apprenticeship in electrical engineering.
  • Minimum educational qualification of ONC level in Electrical Engineering (or equivalent).
  • Familiarity with producing technical reports.
  • Experience in the fundamentals of electrical switchgear, including operation, maintenance, and troubleshooting.
  • Proficient IT skills, including familiarity with Microsoft Office programs.
  • Experience in offshore/marine environments.
  • Experience in a challenging, customer-focused setting.