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People Products Operations Coordinator
2 months ago
The Associate, People Products Operations role will support our newly created People Products team by assisting in the coordination and administration of the team's day-to-day operations, streamlining and coordinating processes, and ensuring efficient collaboration across the team.
This individual will also have the opportunity to support our People Product Managers across a wide variety of activities across the Employee Life cycle, including Learning & Development, Diversity, Equity, Inclusion, and Belonging, Performance and Talent Management to name a few.
Key Responsibilities:- Process Management: Help maintain and update product roadmaps, timelines, and project plans, helping to identify risks and issues, and maintaining accurate records of project milestones, deliverables, and key decisions.
- Performance Tracking: Support the tracking and reporting of key performance indicators (KPIs).
- System Support: Act as the subject matter expert for our Learning Management System (LMS), supporting employees and managers to troubleshoot issues.
- Collaboration and Communication: Liaising with our People Technology team to ensure bugs get fixed, and longer-term solutions are found. Supporting general system and L&D coordination, including help set up curriculums, courses, live sessions, and programs.
- Team Enablement: Help ensure all team members are informed of project status and updates. Assist in implementing new tools and processes to enhance team productivity, including JIRA and Artificial Intelligence tools.
- Technical Skills: Proficiency in Google Suite (Docs, Sheets, Slides) and familiarity with project management tools/methodologies (e.g., Jira, Asana, etc.).
- Personal Qualities: Enthusiasm for learning and growing within the field of People/HR/Employee Experience.
