Manager of Empty Properties

4 weeks ago

Bradford, Bradford, United Kingdom Incommunities Full time

We are seeking an experienced Empty Homes and Allocations Manager to join our team on a permanent basis. This role is pivotal in leading the property allocation services while ensuring a customer-centric approach. You will collaborate with both internal teams and external partners to enhance our customer journey and service performance. This is an excellent opportunity to contribute to our new corporate strategy.

About Us

As a prominent social housing provider, we manage over 22,000 social and affordable homes, primarily located in the Bradford district. Our dedicated workforce of nearly 1,000 individuals is committed to delivering exceptional housing solutions.

We are focused on creating vibrant communities and are proud to work alongside our customers, local communities, and stakeholders to achieve our goals.

Our new corporate strategy emphasizes placing customers at the core of our operations, ensuring they have access to quality living environments.

Key Responsibilities

  • Oversee and direct the Empty Homes Management and property allocation services.
  • Lead a team of Officers, fostering training, learning, and professional development.
  • Assess team capacity and tackle operational challenges through data analysis and observations.
  • Enhance the Allocations Service to align with our strategic goals for superior customer experiences.
  • Guarantee the provision of safe, high-quality housing for individuals in need.
  • Meet key performance indicators (KPIs) related to empty homes management.
  • Continuously evaluate and refine the empty homes management process.
  • Collaborate with internal and external partners to elevate customer journey and service performance.
  • Support the establishment of centralized services to enhance interactions with customers and stakeholders.
  • Ensure that the Allocations Service and Empty Homes Management processes are digitally optimized.
  • Provide regular performance updates to the team and senior management, including data for reports and meetings.
  • Manage and address complaints in accordance with established policies.
  • Stay informed about changes in legislation, policies, and procedures.
  • Utilize allocated resources effectively, monitoring the cost benefits of service enhancements.
  • Manage the budget to support sustainable tenancies for new residents.
  • Contribute to transformational change initiatives.

Qualifications

  • A minimum of 3 years of experience in social housing management, particularly in Allocations.
  • Proven experience in delivering excellent customer service and effectively managing complaints.
  • Comprehensive understanding of social housing operations, including regulatory requirements and housing policies.
  • Awareness of obligations to meet Consumer Standards.
  • Strong leadership skills with a history of motivating teams to achieve service delivery goals.
  • Effective conflict resolution abilities, particularly in assisting individuals who may be distressed.
  • Commitment to personal development, with a CIH Level 4 Housing qualification or a willingness to pursue this qualification while in the role.

Benefits

  • Competitive salary ranging from £40,747 to £45,296, based on experience.
  • Annual essential car user allowance of £1,000 plus mileage.
  • Membership in the West Yorkshire Pension Fund with employer contributions.
  • 28 days of annual leave, increasing with service, in addition to bank holidays.
  • Options to buy and sell annual leave.
  • Opportunities for training, development, and professional qualifications.
  • Access to our wellbeing and benefits site, offering exclusive discounts and savings.
  • Membership in a corporate health scheme.
  • Flexible working arrangements, including hybrid options.
  • Access to an Employee Assistance Programme.
  • Cycle to work scheme.
  • Discounts on local gym memberships.
  • A supportive team of trained Mental Health First Aiders available for assistance.

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