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Customer Service Representative
1 month ago
We're looking for a talented individual to join our team as a Customer Care Apprentice. As a key member of our restaurant team, you'll play a vital role in delivering exceptional customer experiences and helping us achieve our goal of making every customer's visit to McDonald's a brilliant one.
Key Responsibilities- Welcome customers into our restaurant and create a warm and welcoming atmosphere
- Use your initiative to help create 'feel-good moments' during customers' visits
- Work towards a Level 2 Customer Service Practitioner Standard, equivalent to 5 GCSEs
- Receive day-to-day training in your restaurant and a blended social learning experience for your qualification
- Support in-store events with enthusiasm and energy
- Monitor food quality being consumed by customers and answer customer queries confidently and professionally
We're looking for someone with confidence, a customer-obsessed mentality, and the ability to genuinely ensure customers feel welcome and at home when they visit. You should be friendly, courteous, and helpful, and work well as part of a team. You'll need to understand the importance of maintaining high standards of quality and service as well as cleanliness, and be able to maintain high energy levels while working efficiently and productively.
Our ValuesWe live by five core values: Serve, Inclusion, Integrity, Community, and Family. These values guide everything we do, and we're looking for someone who shares these values and is committed to living them every day in our restaurants.
