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Operations Control Coordinator
2 months ago
Operations Control Coordinator
Brook Street is seeking a dedicated Operations Control Coordinator to join our dynamic team. This full-time, temporary position is primarily office-based, with potential for remote work in the future.
Are you experienced in fast-paced, customer-oriented environments? Do you thrive on tackling complex customer inquiries? If you are career-focused and eager to grow with a rapidly expanding organization, we want to hear from you. Our client has seen remarkable growth, expanding from 90 to over 500 employees in recent years.
As a vital member of our team, you will play a key role in managing intricate queries and tasks. Our client operates within the thriving telecommunications sector, providing ample opportunities for career advancement.
With recent investments in technology, many routine tasks have been automated, allowing you to engage in more stimulating responsibilities beyond basic administration.
The Southampton office serves as a bustling hub, acting as the primary contact point for teams across the country involved in various projects, including infrastructure development.
Key Responsibilities:
- Oversee all notification requests, ensuring effective monitoring of jobs until completion.
- Meet all relevant Service Level Agreements (SLAs) related to delivery and performance.
- Coordinate daily with Network Supervisors to address operational needs.
- Manage day-to-day challenges, escalating issues to management as necessary.
- Engage with local authorities to ensure compliance with necessary notifications.
- Adhere to Health & Safety and environmental regulations.
- Receive daily updates from the Networks Department regarding work order statuses.
- Support operational functions with administrative tasks, including filing, photocopying, scanning, and creating work packages.
The available positions will follow a 5-day workweek, with shifts scheduled either from 7 AM to 3 PM or 10 AM to 6 PM, Monday to Friday or Tuesday to Saturday. Specific shift patterns will be discussed during the interview process.
We are looking for candidates who possess:
- Exceptional customer service skills.
- Strong data entry and keyboard proficiency.
- Flexibility, adaptability, and a collaborative spirit.
- Experience in call centers or similar environments, with comfort in handling diverse inquiries.
- Excellent planning and organizational skills.
- Meticulous attention to detail.
- The ability to maintain composure under pressure.
- Strong problem-solving skills and the initiative to work independently.
What We Offer:
The basic salary ranges from £19,000 to £21,000 per annum. In addition to joining a well-established and innovative company, you will enjoy:
- A 4% matched pension scheme.
- Life assurance coverage at twice your salary.
- 25 days of annual leave plus bank holidays.
- An Employee Assistance Programme.
- A health cash plan.
- Access to a discount portal.
- Free parking and newly refurbished office facilities.
We provide a comprehensive company induction along with ongoing training and development opportunities.
If you believe you have the skills and experience for the Operations Control Coordinator role, we encourage you to consider this opportunity.
