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**Retail Store Manager

2 months ago


Worcester, Worcestershire, United Kingdom CV-Library Full time
About the Role

We are seeking a highly motivated and experienced Retail Store Manager to lead our team in delivering exceptional customer service and maximizing income for cat welfare.

The successful candidate will have a proven track record in retail management, with a strong focus on customer service, team leadership, and sales growth.

Key Responsibilities
  1. Team Leadership: Lead a team of employees and volunteers to deliver the highest standards of customer service and achieve sales targets.
  2. Retail Operations: Demonstrate charity retailing best practice in areas such as pricing, visual merchandising, stock security, and shop cleanliness.
  3. Customer Service: Provide exceptional customer service to ensure customer satisfaction and loyalty.
  4. Performance Management: Monitor and manage sales performance, identifying areas for improvement and implementing strategies to drive growth.
About Our Team

We are a dynamic and passionate team dedicated to making a difference for cats and their owners. Our charity operates over 100 shops across the country, with a strong online presence and a commitment to innovation and excellence.

What We're Looking For
  1. Experience: Proven retail management experience, with a strong track record in customer service, team leadership, and sales growth.
  2. Skills: Excellent communication and organizational skills, with the ability to build and maintain positive working relationships with a variety of people.
  3. Knowledge: Strong knowledge of retail operations, customer service, and sales growth strategies.
  4. Personal Qualities: Highly motivated, positive, and resilient individual with a strong commitment to delivering exceptional results.
What We Offer
  1. Competitive Salary: A competitive salary package, including a range of benefits and opportunities for career development.
  2. Health Benefits: A range of health benefits, including access to employee assistance programs and wellness initiatives.
  3. Annual Leave: 25 days' annual leave plus bank holidays, increasing with length of service.
  4. Professional Development: Opportunities for professional development and career advancement within the organization.