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Veterinary Receptionist

2 months ago

Southampton, Southampton, United Kingdom CVS Group Plc Full time

About CVS Group Plc

CVS Group Plc is a leading integrated veterinary services provider in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.

Our success is driven by the passion of our people for animals and making pets a priority, which is at the heart of our work every day.

About the Role

The Veterinary Receptionist will be responsible for:

  • Answering phones and booking appointments
  • Responding to queries via phone, in person, and email
  • Registering new clients
  • Completing insurance forms
  • Dispensing medications
  • Taking payments
  • Providing a warm and welcoming experience to clients

Requirements

We are seeking an individual with:

  • Previous receptionist experience, with veterinary experience a plus
  • Resilience and ability to cope with potentially distressing situations
  • Excellent communication and empathy skills
  • Strong customer service skills and experience dealing with the public
  • A positive attitude and excellent teamwork skills
  • Proficiency in Microsoft Office and database management systems

What We Offer

We provide a range of benefits to support our employees, including opportunities for professional development and a positive work environment.