Veterinary Receptionist

7 months ago


Southampton, United Kingdom Shield Veterinary Centre Ltd Full time

We are seeking a confident, enthusiastic and pro-active receptionist to join our team.

As a Receptionist, you will provide a customer focused service to our clients and their animals. You will need to be able to work well within a team as well as working individually,. We are a professional and personable team working in a very challenging and busy environment, which makes the role varied, interesting and no day is ever the same

You will need to have the ability to remain calm and work quickly under pressure and also show empathy in each situation you encounter, from sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.

The role will see you provide general reception and admin duties such as answering the phone, booking appointments, dealing with queries, scanning, mailing, taking payments, over the counter sales etc and assisting the vets and nurses in the smooth running of the practice.

Previous receptionist or customer facing experience is essential. Previous veterinary industry experience would also be highly beneficial but training will be given. Most importantly, we are looking for a team player who is flexible and adaptable - as there are so many aspects to the role, we need someone who is quick thinking and willing to learn

**Skills needed**:Excellent IT skills and the ability to remain calm in a busy environment. Being able to work as part of a team, as well as using your own initiative is essential. You must also have a Full driving licence. Flexibility is required as you will be covering both branch surgeries.

Saturday working, 1 in 4 on a rota basis. Initially 1 in 2 until end of probation.

Starting salary £11.44

**Job Type**: Part-time

Pay: £11.44-£12.50 per hour

Expected hours: 33 per week

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Sick pay

**Experience**:

- Veterinary Receptionist: 1 year (preferred)
- Customer Service: 1 year (required)

Work Location: In person



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