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Help Desk Team Lead

2 months ago


bretton, United Kingdom Pathfinder - IT Recruitment Full time

Job Opportunity

We are seeking a skilled Help Desk Manager to lead our high-performing team in a growing technology firm based near Chester and Broughton. As a Help Desk Manager, you will be responsible for ensuring outstanding customer support while fostering a collaborative and motivated team environment.

Key Responsibilities

  • Lead and manage the Helpdesk team, ensuring they have the necessary resources and support.
  • Recruit, train, and performance manage team members.
  • Drive performance, support your team, and improve service delivery.
  • Ensure compliance with company policies, including GDPR.
  • Be the key point of contact for escalated issues and out-of-hours support.

Candidate Requirements

  • Proven experience as a Helpdesk Manager or Support Manager with leadership and team management experience.
  • Proficient in using tools to monitor and manage team performance, including ticketing systems.
  • Familiarity with Helpdesk software, ticketing systems, and performance measurement tools.

About Us

Pathfinder - IT Recruitment is a growing technology firm seeking a skilled Help Desk Manager to join our team. If you're a proactive leader who thrives in a fast-paced environment and is passionate about service excellence, we want to hear from you.