Retail Store Manager

3 weeks ago


Leamington Spa, Warwickshire, United Kingdom WHSmith Full time

Job Overview

As a Retail Store Manager at WHSmith, you will motivate and guide your team to deliver outstanding customer experiences, achieve business goals, and foster a workplace culture that encourages growth and success. We aim for our customers and staff to feel a sense of pride in their experiences with us, whether it's their first job, their initial day at school, or a special celebration.

Key Responsibilities of a Retail Store Manager:

Leading and inspiring your team to uphold high standards and achieve results aligned with the business strategy Collaborating with your Cluster Manager to review performance metrics and establish key actions and priorities for store success, while keeping your team informed about performance at the store, cluster, and area levels Cultivating a sense of pride within the store to ensure that both colleague and customer facilities are maintained to a high standard, while adhering to safety and legal regulations Fostering a culture of learning, support, and recognition by identifying opportunities for personal development, product knowledge enhancement, and self-awareness to ensure all colleagues feel valued and welcomed Partnering with Head Office to leverage your understanding of the local market to maximize community engagement and opportunities

Desired Qualifications:

Recent experience in retail leadership (or a similar field) preferably in a dynamic environment, with a solid understanding of key performance indicators such as Average Transaction Value (ATV) and Transactions Per Customer (TPC) Proven ability to lead by example, actively engaging with your team on the sales floor Flexibility to support other locations in the area as needed Strong relationship-building skills with the ability to communicate effectively at all levels of the organization Experience in facilitating employee training and development, motivating teams through an engaging approach rather than a directive one

Employee Benefits:

We recognize your hard work in contributing to WHSmith's success and ensuring customer satisfaction. In addition to your salary, pension plan, vacation days (including bank holidays), and employee discounts, we offer a variety of deals from retail partners that can help you save money and create memorable experiences, whether it’s enjoying a nice meal, embarking on an exciting outing, or attending the latest movie.

Regardless of what the future holds, our Employee Assistance Programme is here to support your well-being, addressing physical, mental, and financial needs.

About WHSmith:

With a rich history, WHSmith has established itself as a cornerstone of the High Street and a beloved presence in our customers' lives. We are committed to not resting on our achievements – our stores strive to facilitate meaningful customer and colleague experiences, celebrating milestones with cards and gifts, providing knowledge and enjoyment through our books, and offering essential services in our Post Office Stores.

WHSmith is proud to be an inclusive employer, dedicated to ensuring our colleagues feel welcomed and free to express their true selves.

Business Format:

High Street Retail

Shift Pattern:

Flexible - Excluding Night Shifts

Employment Type:

Permanent

Weekly Hours:

Full Time

Salary Range:

Up to £

Location:

Warwickshire

Country:

United Kingdom

Postal Code:

CV 4DD

Function / Region:

High Street



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