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Retail Store Manager
2 months ago
Job Overview
As a Retail Store Manager at WHSmith, you will motivate and guide your team to deliver outstanding customer experiences, achieve business goals, and foster a workplace that encourages personal growth and success. We aim for our customers and staff to feel a sense of pride in their interactions with us, whether it's their first employment opportunity, their initial day at school, or a special celebration.
Key Responsibilities of a Retail Store Manager:
Leading and inspiring your team to maintain high standards and achieve results aligned with the business strategy Collaborating with your Cluster Manager to review performance metrics and establish key actions and priorities that drive store success, while keeping your team informed about overall performance Cultivating a sense of pride within the store to ensure that both employee and customer areas are well-maintained, operating safely and in compliance with regulations Fostering a culture of development, support, and recognition by identifying opportunities for skill enhancement, product knowledge, and self-awareness, ensuring all team members feel valued and included Partnering with Head Office to leverage your understanding of the local market to maximize community engagement and opportunitiesDesired Qualifications:
Recent experience in retail leadership (or a similar field) within a dynamic environment, with familiarity in key performance indicators such as Average Transaction Value (ATV) and Transactions Per Customer (TPC) Proven ability to lead by example, actively engaging with your team on the sales floor Adaptability to support neighboring stores as needed Strong relationship-building skills and the ability to communicate effectively at all organizational levels Experience in facilitating employee training and development, promoting an engaging approach to leadershipEmployee Benefits:
We recognize your dedication to making WHSmith a thriving business and ensuring customer satisfaction. In addition to your salary, pension plan, vacation time (including bank holidays), and employee discounts, we offer a variety of deals from retail partners to help you save money and create memorable experiences, whether enjoying a meal, an exciting outing, or attending a popular event.
Our Employee Assistance Programme is available to support your well-being, addressing physical, mental, and financial health.
About WHSmith:
With a rich history, WHSmith has established itself as a cornerstone of the High Street and a beloved presence in our customers' lives. We are committed to evolving and enhancing our services – our stores strive to facilitate meaningful customer and colleague experiences, celebrating milestones with thoughtful gifts, providing knowledge and enjoyment through our books, and offering essential services in our Post Office locations.
WHSmith is proud to be an inclusive employer, dedicated to creating a welcoming environment where all employees can be themselves.
Business Format:
High Street Retail
Shift Flexibility:
Flexible - Excluding Night Shifts
Employment Type:
Permanent
Weekly Hours:
Full Time
Salary Range:
Up to £
Location:
Warwickshire
Country:
United Kingdom
Postal Code:
CV 4DD
Function / Region:
High Street
