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Wheelchair and Orthotics Support Specialist

2 months ago

Hartlepool, Hartlepool, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and detail-oriented Support Officer to join our Wheelchair and Orthotics team. As a key member of our team, you will play a vital role in ensuring the smooth delivery of high-quality care to our service users.

Key Responsibilities
  • Arrange for wheelchair and orthotics equipment to be sent to or collected by service users in accordance with therapist or assistant instructions.
  • Update patient records accurately and efficiently.
  • Work closely with multiple departments and external agencies to share information and ensure seamless communication.
  • Unbox and handle deliveries of orthotic and wheelchair equipment, including assembly of wheelchairs as required.
  • Raise orders for wheelchair and orthotic equipment and monitor these orders to ensure timely delivery.
  • Contact patients to arrange delivery of equipment ahead of appointments or ensure delivery to collect locations.
  • Participate in review of own performance regularly and development of personal development plan.
  • Contribute to quality improvement within the Wheelchair & Orthotics service.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Good time management and organizational skills.
  • Ability to handle confidential information with discretion.
  • Flexibility to work in a fast-paced environment.
About Us

At North Tees & Hartlepool NHS Foundation Trust, our main priority is to provide safe and high-quality care to our patients every day. We are committed to creating an inclusive and supportive workplace that values the well-being of our staff and promotes opportunities for personal and professional development.