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Accommodation Team Leader

2 months ago

Northwich, Cheshire, United Kingdom Card Factory Full time

Location: Barons Quay

Contracted Hours Available: 8

We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfill this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores.

As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.

You will be as passionate about celebrating our customers' life moments as we are.

Key Responsibilities:
  1. Customer Centricity: Demonstrate a customer-centric approach with a passion for driving excellence in service.
  2. Leadership: Demonstrate good leadership skills, inspiring and motivating team members to achieve their best.
  3. Forward-Thinking: Maintain a positive and forward-thinking approach, always looking for ways to improve processes and services.
  4. Performance Review: Comfortable reviewing store performance data to identify areas for improvement.
  5. Commercial Acumen: Commercially minded, with a focus on driving sales growth and profitability.
  6. Team Player: Engaging and enthusiastic team player, with a strong focus on collaboration and teamwork.