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About Wärtsilä
Wärtsilä is a leading technology company that enables sustainable societies through innovation in technology and services. Our purpose is to provide increased value to our customers and society by turning our vision into reality.
Our Mission
We aim to provide lifecycle efficiency, decreased costs, and reduced risks through the provision of reliable and environmentally sustainable products. Our goal is to create a better future for our customers and society.
Job Summary
We are seeking a Customer Service Team Leader to join our team at Wärtsilä. As a key representative of our company, you will be responsible for managing tenders, projects, and orders for spare parts, new build, and retrofit or upgrade projects. You will also provide leadership and coordination of 5 co-ordinators who support the WDSL global customer base for all parts, retrofit, or upgrade opportunities and orders.
Key Responsibilities
- Team leadership of Customer Service Co-ordinators who support the WDSL global customer base for all parts, retrofit, or upgrade opportunities and orders.
- Management of pre-order and post-order support services including but not limited to; quotations, order processing, contract review, contract execution & technical support.
- Support Customer Service Manager with strategic business priorities.
- Customer contact and liaison to delivery for projects.
- Proactively provide exceptional customer satisfaction.
- Proactive approach to achieving and exceeding Customer Service KPIs.
- Input & key player for the WDSL S&OP and WDSL Portfolio management.
- Ensure all procedures/work processes comply with all audit requirements.
- Compliance at all times with appropriate QA, information handling, Export Control and Health & Safety procedures.
Requirements
- A logical ordered manner of working.
- A people-orientated, outgoing manner.
- A curious nature.
Why Wärtsilä?
We believe in empowerment, ownership, and taking responsibility of our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more.
Contact & Next Steps
We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. For further questions please reach out to Jess Baxter, Talent Acquisition Partner, through email with any questions related to this position.
