Field Service Specialist

6 days ago

Camberley, Surrey, United Kingdom Jenoptik AG Full time
Job Title: Field Service Specialist

At Jenoptik AG, we are seeking a highly skilled Field Service Specialist to join our team. As a Field Service Specialist, you will play a critical role in supporting the design, configuration, and installation of new projects, as well as providing pre-technical support to sales and completing installation of equipment on site.

Key Responsibilities:
  • Support the design, configuration, and installation of new projects under the guidance of the Field Operations Manager.
  • Provide pre-technical support to sales, including site surveys, solution design, customer meetings, job costing, and negotiations with third parties.
  • Complete installation of equipment on site, or supervise sub-contractors while they undertake those installation tasks.
  • Undertake field service tasks and maintenance activities, including calibrations, annual maintenance, and service.
  • Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress.
  • Ensure that assets are registered on the system and that asset status is correctly reported within the service management system.
  • Ensure that faults are correctly recorded against assets.
  • Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR's) are completed within the service management system.
  • Work with Account Management to maintain a positive and professional image of Jenoptik.
  • Comply with company policies and procedures and follow the procedures as defined within the company's Quality Management System (QEMS).
Requirements:
  • Planning and Organisation [Essential].
  • Good understanding of Health and Safety and its application to Highways environments [Essential].
  • Sound understanding of TCP/IP networking technologies including 3G/4G, wireless, routing, and fibre optics [Essential].
  • IT literate with knowledge of PC configuration and communications [Desirable].
  • Experience of a range of Windows OS and Linux [Desirable].
  • A good working knowledge within the Highways environment [Desirable].
  • Good Microsoft Office skills [Essential].
  • Awareness of Quality Management Systems and ISO9001 [Essential].

We are looking for a highly motivated and organized individual who is able to work independently and as part of a team. If you are a skilled Field Service Specialist with a passion for optical technologies, we encourage you to apply for this exciting opportunity.

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