Sales Training Specialist

4 days ago

Belfast, United Kingdom Just Group plc Full time

Belfast – Hybrid

We are seeking a highly skilled Sales Training Specialist to join our Belfast Team on a 12-month fixed-term contract. This exciting opportunity will enable you to design, deliver, and create training content that supports our team in achieving our purpose of helping customers achieve a better later life.

As a subject matter expert, you will provide coaching, feedback, and deliver training across HUB Retirement Solutions. You will also play a key role in assessing the level of competence of the HUB Retirement Solutions Teams.

This role offers the opportunity to develop your skills in areas such as:

  1. Delivering product training to non-qualified and qualified advisors
  2. Providing coaching and feedback

Key Responsibilities:

  1. Scope and prioritise training requests, connecting learning to key business initiatives and priorities
  2. Assist with content development to refine and improve training interventions
  3. Provide subject matter expertise for customer experience and our vulnerable customer journeys
  4. Play an active role in the continuous development of the job function area
  5. Ensure planned objectives are achieved, monitor results, and take appropriate actions
  6. Provide clear and concise reporting based on trend insights, including utilising outcome data to identify root causes and highlight key themes
  7. Coaching and feedback to individuals/Team Leaders for all red/amber results effectively, ultimately reducing necessary re-work by supporting development
  8. Collaboratively identifying trends and communicating alongside summary recommendations; initiatives; month-on-month progress, until all agreed benchmarks are achieved
  9. Flexibility to recognise future propositional changes and trends (subtle or substantive) allowing the business to respond promptly and compliantly
  10. Understanding the recruitment plan to ensure full training support can be agreed and BAU is not adversely affected
  11. Responds to all customer feedback and insight; identified weaknesses (e.g. complaints; NPS; independent feedback; operational losses; competency results)

Skills and Experience:

  1. Demonstrable expertise and practical work experience is key (qualifications in L&D, compliance, and coaching or other related areas are desirable but not essential)
  2. Working in the financial services industry, ideally in the Life and Pensions and Investment Platform sector
  3. Significant experience designing training and delivering coaching interactions in a regulated firm
  4. Experience of sales methodologies and a track record of success when using customer-centric selling techniques within coaching
  5. Communicating ideas or detail to various groups of people and stakeholders across multiple levels
  6. Strong facilitation skills (online and in-person)
  7. Strong communication and influencing skills – has the confidence to constructively challenge and influence senior stakeholders
  8. Ability to motivate others and demonstrate effective teamwork, particularly in times of pressure or significant change
  9. Ability to be creative in the use of language, graphics, animations, audio, and video
  10. Strong technical knowledge of our providers/lenders, products, and supporting legislation
  11. High degree of self-motivation, organisation, self-discipline, and enthusiasm to succeed
  12. Logical, systematic, and adaptable, with the ability to research and gather facts, working to clear guidelines and company standards

Company Benefits:

  1. A Competitive Salary, Pension Scheme, and Life Assurance
  2. Along with 28 Days Annual Leave (plus bank) plus an Additional Day on us for your Birthday
  3. Private Medical Cover and Income Protection, just in case
  4. A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets
  5. Opportunity to progress within your career both in-role and within the company
  6. FREE access to the Headspace App, a 24/7 Employee Assistance Helpline, and Trained Physical & Mental Health First Aiders (On-Site)
  7. A variety of Employee Funded Benefits available to you via our Online Benefits Portal
  8. Plus, several additional purchase options available for you and your loved ones

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