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Credit Controller

1 month ago

St Mary's Park, United Kingdom Manpower UK Ltd Full time
Main Job Purpose

We are seeking a skilled Credit Controller to join our team at Manpower UK Ltd. The successful candidate will be responsible for managing customer accounts, resolving payment issues, and ensuring timely cash allocation.

Key Responsibilities
  • Handle credit control for customer accounts, including direct communication with customers to apply payments, address payment issues, and manage cash allocation.
  • Actively pursue outstanding payments through phone calls, emails, and written correspondence.
  • Collaborate with Account Managers to communicate outstanding balances and overdue payments to customers.
  • Ensure that the debt mix remains at 90% or above.
  • Review customer accounts to determine whether orders should be released or held.
  • Address and resolve customer queries promptly.
  • Regularly upload invoices on various vendor platforms and use these platforms to access relevant information and handle disputes.
  • Coordinate the preparation and distribution of invoices and credit notes as authorized by the Credit Manager.
  • Evaluate the creditworthiness of both new and existing customer accounts.
  • Identify and resolve payment issues raised by customers, determining the best course of action.
  • Prepare legal notices and County Court summonses for non-paying customers, while maintaining a legal file.
  • Allocate received funds into all bank accounts using online bank statements and secure any missing remittances for accurate allocations.
Requirements
  • Previous experience in a credit control role is essential.
  • Experience in FMCG, manufacturing, or retail sectors preferable, e-commerce experience beneficial.
  • Advanced Excel Skills, particularly with v-lookups, pivot tables, and other advanced features.
  • A proactive team player with strong collaboration skills.
  • Familiarity with Oracle Cloud/Fusion is advantageous but not required; must be quick to learn new systems.