Housing Officer

2 weeks ago

Chester, Cheshire, United Kingdom Serco Full time
About the Role

We are seeking a highly motivated and experienced Housing Officer to join our team in the North West region. As a key member of our team, you will be responsible for ensuring compliance with the Asylum Accommodation and Support Services Contract (AASC) and providing high-quality support to our service users.

Key Responsibilities
  • Conduct regular property inspections to ensure compliance with AASC standards and report any issues or concerns.
  • Manage the on-boarding and withdrawal of properties within your allocated portfolio, ensuring seamless transitions and minimal disruption to service users.
  • Respond to customer complaints and provide effective solutions to resolve issues.
  • Administer operational cash to enable the completion of tasks such as topping up utility meters and emergency cash payments.
  • Collaborate with internal and external stakeholders to ensure effective communication and coordination.
Requirements

To be successful in this role, you will need:

  • A valid UK driving licence and a willingness to travel between properties.
  • Strong communication and interpersonal skills, with the ability to manage conflict and work effectively in a team.
  • Experience in a property-related role, although not essential, is highly desirable.
  • A commitment to delivering high-quality services and supporting vulnerable individuals.
What We Offer

As a Housing Officer with Serco, you will have the opportunity to work in a dynamic and supportive team, delivering vital services to our service users. We offer a competitive salary, a comprehensive benefits package, and a range of opportunities for professional development and growth.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering high-quality services and supporting vulnerable individuals, we encourage you to apply for this exciting opportunity.

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