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Adult Crisis Worker
2 months ago
We are seeking a compassionate and dedicated Crisis Worker to join our team at Mountain Healthcare, a leading provider of clinical forensic healthcare services. As a Crisis Worker, you will play a critical role in providing support and care to victims of sexual assault, empowering them to feel in control and confident throughout the forensic process.
Key Responsibilities:
- Act as the first point of contact for service users, providing a warm and welcoming environment.
- Support service users and their families throughout their visit to the centre, including preparing them for the forensic process and assisting with the collection of evidence.
- Ensure a high standard of DNA contamination is maintained between forensic cases, adhering to strict protocols and guidelines.
- Liaise with other agencies to manage the service user pathway, ensuring seamless communication and coordination.
- Act as an advocate for service users, providing emotional support and guidance throughout their experience.
Essential Skills:
- Excellent communication and interpersonal skills, with the ability to build rapport with service users and colleagues.
- Experience working in a supportive or customer-focused environment, with a strong understanding of confidentiality and data protection.
- Kind, caring nature, with a passion for delivering high-quality patient-centred care.
- Advanced IT skills, with proficiency in administrative software and systems.
- UK driving license and access to a vehicle, with a willingness to travel across SARC locations.
- Advanced DBS and level 2 Police vetting, with a commitment to maintaining the highest standards of professionalism and integrity.
About Mountain Healthcare:
At Mountain Healthcare, we are driven by our values of Be Kind and Do the Right Thing. We provide holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Our team of expert clinicians is dedicated to delivering high-quality services that are equal, effective, and efficient. We are proud to offer unrivalled staff training and development opportunities, including our unique Forensic Practitioner Gateway and a wide range of accredited and Continuing Professional Development (CPD) courses.
Benefits:
- Enhanced sickness pay scheme
- Enhanced Maternity Pay after 1 year's service
- Well-being programme
- Advanced rota planning for better work-life balance
- 6 weeks annual leave
- Pension Scheme
- Bonus Scheme
- Life Assurance
- Employee Assistant Programme
- Long Service/Team of the Month Awards
- A range of accredited and CPD training courses and masterclasses
- Funding for higher education courses after one year's service
