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Administration Officer

2 months ago

Barnsley, Barnsley, United Kingdom South West Yorkshire Partnership NHS Trust Full time
About the Role

We are seeking an experienced and enthusiastic Administration Officer to join our team at South West Yorkshire Partnership NHS Trust. As an Administration Officer, you will play a vital role in providing administrative support to our clinical and non-clinical services.

Key Responsibilities
  • Provide a comprehensive, confidential, and efficient secretarial and administrative service to clinical and support services.
  • Work within well-established policies, procedures, protocols, and guidelines, while acting within the required sphere of competences for the role at all times.
  • Act as the principal point of contact for users of the service, including individuals from within and outside the Trust, service users, and members of the public.
  • Develop and maintain good working relationships by being flexible, adaptable, polite, positive, and empathetic, communicating effectively and informatively.
  • Work with sensitivity and have a good understanding of the service provision and issues experienced by its users.
  • Prioritize own tasks, exercising a degree of independence, initiative, and judgment, and refer and seek guidance on issues outside of postholder's level of competency or authority to the Administrative Supervisor.
Requirements
  • NVQ level 3 (or equivalent qualification) or be able to demonstrate competency at level 3.
  • Recent secretarial and administrative experience and copy or audio typing.
  • Excellent written and verbal communication skills, with the ability to deal with and prepare routine written correspondence.
  • Good interpersonal skills, with the ability to work effectively as a team member with minimum supervision.
  • Ability to work in a busy environment with competing demands and maintain strict confidentiality.
  • Knowledge of Data Protection Act and customer care skills.
  • Resilience to pressure and exposure to emotional, distressing situations, with a non-judgmental and empathetic manner.
About Us

We are a specialist NHS Foundation Trust that provides community, mental health, and learning disability services for the people of Barnsley, Calderdale, Kirklees, and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families, and carers.

We encourage and welcome applications from all protected characteristic groups, and value diversity and want our workforce to be reflective of our communities.