Customer Service Representative

6 days ago


Hoddesdon, Hertfordshire, United Kingdom Flutter Entertainment Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Paddy Power team as a Customer Service Co-ordinator. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, promoting our products and services, and contributing to the overall success of our business.

Key Responsibilities
  • Provide outstanding customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Promote our retail and online products and services, identifying opportunities to increase sales and drive business growth.
  • Work collaboratively with colleagues to maintain a positive and welcoming shop environment, ensuring high standards of presentation and customer experience.
  • Process bets, manage shop operations, and maintain accurate records and reports.
  • Adapt to changing situations, prioritizing customer needs and ensuring a seamless customer experience.
What We Offer
  • Competitive industry-leading pay rates.
  • Salary increase after 6 months.
  • 20% discount on Flutter Shares.
  • Refer & Earn scheme.
  • Team Doc - healthy worker is a happy worker.
  • Maternity & Paternity leave top-up.
  • Company Sick Pay scheme (up to 5 weeks).
  • Free eye test & discount on VDU glasses.
  • Birthday Day off.
  • Six Free counselling sessions & 24/7 EAP Telephone Support.
  • Craic & Banter - working and living your best life.
  • Competitions with prizes.
  • Lifestyle and Retail discounts (WRKIT).
  • Live sports streamed in shop.
  • Big Christmas and Grand National drinks.
  • Head Office secondment schemes.


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