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Customer Service Specialist

2 months ago

Glenrothes, Fife, United Kingdom Bosch Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Coordinator to join our team at Bosch. As a key member of our Customer Planning Group, you will be responsible for coordinating customer orders, ensuring timely delivery, and maintaining excellent customer relationships.

Key Responsibilities
  • Coordinate customer orders, including scheduling agreements and individual orders, in SAP.
  • Review customer orders to ensure compliance with agreed parameters.
  • Track open orders, communicate delays or issues to customers, and find solutions to meet customer requirements.
  • Collaborate with other departments to ensure timely order fulfillment.
  • Liaise with the dispatch department for special transports or airfreight as needed.
  • Maintain regular customer communications to establish a strong relationship.
  • Establish rolling forecasts with customers and use customer knowledge to verify forecasts.
  • Create reports and track key performance indicators to support performance improvements.
  • Provide necessary information to other departments regarding customer orders, quantities, or forecast quantities.
  • Support the continuous improvement of processes and procedures within the department.
Requirements
  • Previous experience in a similar role.
  • Experience with SAP or similar enterprise resource planning systems.
  • Proficiency in Microsoft products, especially Outlook, Excel, and TEAMS.
  • Attention to detail.
  • Strong communication skills.
  • Resilience and stress resistance.
About the Role

This position will be reporting to the Customer Planning Group Leader and will be 37 hours per week. The successful candidate will have the opportunity to work in a dynamic and challenging environment with a wide range of interesting tasks.