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Digital Insights Specialist
2 months ago
We are seeking a highly skilled Senior Digital Analyst to join our team at Tesco Underwriting Ltd. as part of our Digital Analytics team.
This exciting role is responsible for analyzing customer and journey data of Tesco Bank owned websites and mobile apps, using insights to drive optimization of the customer experience.
This is an exciting opportunity to shape customer journeys and work with stakeholders across the business to share Digital Analytics insights and enable data-driven decision making.
You will be working with our best-in-class tech stack, such as Adobe Analytics and Medallia DXA, coupled with access to additional datasets such as Voice of Customer, social media, and offline channel data.
Key Responsibilities- Analyze website traffic, customer behavior, and conversion rates to derive actionable insights.
- Interpret data to inform decision-making and optimize digital journeys.
- Identify opportunities for improving website performance, user experience, and conversion rates.
- Conduct A/B testing and multivariate testing to evaluate the effectiveness of changes and enhancements.
- Experience working with digital technologies, and tools.
- Strong communications skills, demonstrating an ability to communicate analysis and insights to a range of audiences across the business.
- Strong commercial acumen, demonstrating a sound understanding of business objectives and ability to align plans to these.
A relentless customer focus, ensuring our Digital Analytics supports the development of exceptional digital customer experiences that deliver customer and business value.
Previous Financial Services experience is ideal.
Experience of website tagging and optimization.
Experience working in an agile change environment.
What We Offer- A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.
- Take part in our Buy as you Earn and Save as you Earn share schemes.
- Prepare for your retirement with our colleague pension scheme.
- Private Medical Insurance (WL2+) and virtual GP Service you and your family 365 days a year.
- Performance-related annual bonus.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch-ups, planning meetings, and more.
