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Kitchen Support Specialist

2 months ago


Swansea, City and County of Swansea, United Kingdom The Restaurant Hub Full time

About The Restaurant Hub

We are a dynamic and innovative company that brings together a collection of diverse brands from our Boparan Restaurant Group portfolio to a retail environment. Our Hubs are made up of some of our much-loved brands, offering a unique dining experience to our customers.

Key Responsibilities

  • Provide exceptional customer service and maintain high standards of quality and consistency in all aspects of food preparation and presentation.
  • Assist with menu preparation, cooking, and storage, ensuring that all food is served to brand standard.
  • Support the kitchen team in maintaining strict health and hygiene standards, and ensure that the kitchen is fully set for service in line with all checklists and cleaning schedules.
  • Minimize waste and ensure that all delivery items are checked for quantity, quality, and use-by date, and are put away as per company policies and procedures.
  • Own your section and duties, including open checks, close-down checks, and food safety management checks.
  • Ensure excellent standards are maintained at all times by following set cleaning tasks on a daily, weekly, and monthly basis, and as per site requirements.
  • Assist with customer complaints or queries, and ensure that all customer interactions are handled professionally and efficiently.
  • Comply with legislation regarding Security, Health & Safety, Food Hygiene, and Licensing laws, and as per training provided.
  • Can fully explain and demonstrate the allergen procedures.
  • Be a key player and a team player, contributing to team meetings and training sessions.
  • Support the wider team to achieve sales targets.

What's in it for you?

  • 50% discount off your total bill for you and 5 friends in all of our brands (T&C's apply)
  • Exclusive access to discounts through our BRG Spark App on 1000's of online and high-street retailers, and restaurants
  • 20% off at Carluccio's retail gift shop & deli purchases
  • Access to free Mortgage advice
  • Wage stream – Access to advanced pay
  • Access to our Financial & Wellbeing centre
  • Access to our Healthcare Cashplan
  • Employee Assistance Programme (EAP)
  • Refer A Friend Bonus Scheme
  • Excellent opportunities for career development across our group of diverse brands
  • Flexible working opportunities