Senior Business Operations Director

2 days ago


Birmingham, Birmingham, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

This is a fantastic opportunity to become a key member of our team at DiSRUPT Recruitment Agency | B Corp, a company deeply committed to helping vulnerable and marginalised groups.

In this role, you'll be working as part of a large team that supports an important Government contract, with a big part of this role looking at opportunities for process and service improvement, as well as data strategy and team management.

This is a hybrid role, based in the UK, with a focus on leading and managing the Contract Management Team, fostering a collaborative and empowering work environment.

Key responsibilities include:

  • Overseeing business support functions, ensuring the efficient use of resources and the achievement of key objectives.
  • Planning and managing strategic business change and improvement projects, ensuring timely completion within budget and alignment with project objectives.
  • Receiving, reviewing, and analyzing management information reports and invoicing data to identify performance trends, exceptions, and risks, and reporting these to the Contract Director.
  • Coaching and supporting direct reports, ensuring they develop the necessary competencies and performance standards, while fostering a positive team environment.

Desirable skills and experience include:

  • Senior-level experience within a relevant sector, helping to manage complex Government contracts.
  • Significant experience in leading and managing change projects, including culture change.
  • Expertise in developing and implementing quality standards, compliance procedures, and service governance.
  • Strong financial management skills, with experience overseeing invoicing processes and costs, ensuring accurate financial reporting and workload forecasting.
  • Excellent analytical and report-writing skills, with confidence in working with data to evaluate service delivery effectiveness.
  • PRINCE 2 or any other project management qualification.


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