Field Support Engineer

2 months ago

Stokesley, United Kingdom Labman Automation Full time
Job Opportunity: Field Support Engineer

Labman Automation Ltd is seeking a highly skilled and motivated Field Support Engineer to join our team. As a Field Support Engineer, you will be responsible for providing technical support and maintenance to our customers' laboratory automation systems.

Key Responsibilities:

  • Perform scheduled preventative maintenance and planned improvements to Labman custom automation systems.
  • Configure and install new laboratory automation systems at customer sites worldwide.
  • Provide technical support and training to customers on the operation and maintenance of our systems.
  • Collaborate with internal teams to resolve technical issues and improve system performance.
  • Document customer feedback and information to improve future system design and customer experience.

Requirements:

  • Degree or Apprenticeship in Mechanical, Electrical, Mechatronic, Robotics, Software, or similar/applicable work-based experience.
  • Strong problem-solving and fault-finding skills, including decision making, clear communication, research, and analysis skills.
  • Enthusiastic temperament, relishing tackling dynamic situations.
  • Experience with hand tools and customer-facing roles.
  • Ability to identify issues, diagnose faults, and provide solutions.
  • Willingness to regularly travel worldwide, sometimes at short notice.
  • Ability to work independently, take initiative, and prioritize work.
  • Customer-oriented with excellent verbal and written communication skills.
  • Positive attitude and driving license.

What We're Offering:

  • Full and thorough training on our laboratory automation systems.
  • 33 days annual holiday, rising to 38 over 5 years.
  • 5% employer pension contribution paid on full salary.
  • Enhanced maternity pay (long-term service applicable).
  • Worldwide airport lounge access card.
  • Travel reimbursement (£50/night away).
  • Free use of in-house gym, climbing wall, and squash court when at HQ.
  • Free access to counsellor and psychotherapist.
  • Multiple social teams/groups from Photography club to 5-a-side.
  • CPD support and annual subscription to appropriate body.
  • Free onsite parking.

About Labman Automation:

Labman Automation Ltd is an award-winning company with over 40 years of experience in designing and manufacturing bespoke laboratory automation systems. We pride ourselves on building strong relationships with our customers and meeting their technological challenges. Our purpose is to enable a world where science is not limited by technology.

Our Values:

  • In it together - Being a team; a community of mutual support.
  • Excellence - Working and delivering at the very highest quality.
  • Humility - Respecting yourself and others.
  • Sustainability - Recognition that we have an impact on our planet, our company, and our community.
  • Fun - Enjoyment in your work.

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