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Hospitality Supervisor

3 months ago

Bristol, Bristol, United Kingdom MAG Full time

Position Overview

As a key member of our team, you will oversee the daily operations within our hospitality sector, ensuring that we deliver exceptional service and maintain high standards of quality.

Location

Based at a prominent airport.

Contract Type

Permanent, full-time (37.5 hours per week).

Compensation

Competitive hourly rate.

About Us

We are a leading organization in the airport services industry, dedicated to enhancing the travel experience for passengers. Our innovative solutions and hospitality venues are designed to provide seamless and enjoyable travel experiences.

Key Responsibilities

  • Lead and develop a team to foster a culture focused on sales and operational excellence.
  • Continuously monitor and enhance guest services, ensuring compliance with health and safety regulations.
  • Contribute to financial performance by managing P&L and achieving key performance indicators.
  • Support business objectives while maintaining high service standards.
  • Drive sales and service levels through effective team management.
  • Demonstrate strong leadership with a visible presence in operations.
  • Coordinate the mobilization and refresh of facilities with relevant support teams.
  • Oversee financial performance and stock management to minimize waste.
  • Ensure proper storage and handling of stock, adhering to safety checks.
  • Manage supply invoices in accordance with company policies.
  • Promote a culture of compliance with statutory requirements.

Qualifications for Success

The ideal candidate will possess:

  • A background in hospitality with a proven record of delivering high-quality service.
  • Experience in managing restaurant and catering teams.
  • Strong analytical skills with a focus on budget management.
  • Familiarity with market trends and operational efficiencies.
  • Proficiency in standard office software.
  • Ability to inspire and lead a diverse team.
  • Capability to thrive in a fast-paced environment.

Working Hours

This role requires flexibility with shift patterns, including early and late shifts.

Employee Benefits

As part of our team, you will enjoy a range of benefits, including:

  • Access to an employee rewards portal with discounts.
  • 24-hour Employee Assistance Programme.
  • Pension scheme with enhanced contributions.
  • Opportunities for career development within a leading airport operator.
  • Tax-free shopping options.
  • Complimentary shuttle service from the city center.