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Team Leader

2 months ago

Wigan, Wigan, United Kingdom Card Factory Full time
About the Role

We are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory team. As a Team Leader, you will play a key part in driving the success of our stores by supporting the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities
  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service are delivered every day.
  • Review store performance data to identify areas for improvement and implement changes to drive business growth.
  • Develop and maintain a positive and engaging team culture that fosters a customer-centric approach.
Requirements
  • Passion for delivering exceptional customer experiences and driving business growth.
  • Strong leadership skills and ability to motivate and develop a team.
  • Commercially minded with a focus on driving sales and revenue growth.
  • Ability to review and analyze store performance data to inform business decisions.
  • Excellent communication and interpersonal skills.
About Us

Card Factory is the UK's leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We are committed to delivering exceptional customer experiences and driving business growth through our team of passionate and dedicated colleagues.

What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to support your career growth.
  • A collaborative and supportive team environment.
  • The opportunity to work for a leading retailer with a strong reputation for customer service and business excellence.