Centre Operations Manager

7 days ago


Tyne and Wear, United Kingdom Halfords Full time
About the Role

We're seeking a highly skilled Centre Manager to lead our Sunderland centre to success. As a key member of our team, you'll play a pivotal role in driving the centre's performance and delivering exceptional customer experiences.

Key Responsibilities
  • Lead a team of 11 skilled technicians and customer service advisors to deliver a seamless service.
  • Maximise profit and minimise loss through effective day-to-day centre operations.
  • Optimise workforce scheduling to meet customer demand and ensure maximum capacity.
  • Analyse customer metrics and centre performance data to drive sales margin and profit targets.
  • Develop and implement strategies to exceed customer metrics targets and deliver against sales targets.
  • Ensure compliance with Health and Safety and quality standards.
  • Provide coaching and training to colleagues to enhance their skills and performance.
Requirements
  • Proven track record of achieving success with teams and delivering exceptional customer experiences.
  • Experience of managing capability and performance, including labour force scheduling and time management.
  • Excellent communication skills, both verbally and in writing.
  • IT proficiency, including Microsoft packages and in-house systems.
  • A current full valid driving licence.
What We Offer
  • Competitive salary and uncapped bonus potential.
  • 5 days a week, with opportunities for extra earnings through our refer a friend scheme.
  • A range of benefits, including 25% off most products in Halfords Retail stores and online, discounts on garage bills, and more.
  • Opportunities for career development and growth within the company.


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