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Senior Client Relationship Executive
2 months ago
Senior Client Relationship Executive - Wash/Medical
Branch Location: Flexible across the UK, with office attendance required once a week
Hybrid Working Model - Combination of remote and office work - Maternity Cover
Salary: £25,800
Weekly Hours:
Excellent Career Advancement Opportunities
Are you ready to make a difference?
Do you thrive on resolving customer challenges?
Are you comfortable engaging with high-value clients both over the phone and in person?
To excel in this position, you should be a driven and enthusiastic individual capable of delivering outstanding customer service while being a collaborative team member.
Your Responsibilities:
In this role, you will represent one of our esteemed Group brands, working Monday to Friday. The primary objective is to retain and expand business by managing sales, support, and service relationships for our high-value customer accounts.
You will play a vital role in our Client Relationship team, delivering exceptional service to our clients while enhancing their account engagement.
The key duties of your position will include:
- Serving as the primary contact for your clients, focusing on account retention and growth against established targets
- Ensuring superior customer service by providing both proactive and reactive support
- Monitoring adherence to service level agreements and managing post-sale communications with clients
- Overseeing the onboarding process for new contracts and conducting introductory reviews with new clients
- Performing analysis on key accounts based on generated reports
- Coordinating customer projects, special events, and tailored products.
About Us:
We are Rentokil Initial, a FTSE 100 Group that maintains a friendly, small company atmosphere. We strive for our employees to enjoy their work environment, and you will find our team to be honest, approachable, and genuinely friendly.
Candidate Requirements:
We are looking for individuals who possess:
- Strong negotiation and influencing abilities
- The capacity to cultivate strong, lasting relationships with clients and colleagues
- Self-motivation and the initiative to handle customer interactions independently
- A proven track record of meeting and exceeding targets
- Experience in field sales or managing key accounts is highly desirable
What We Offer:
In return, we provide:
- A competitive base salary
- Comprehensive training and support from day one
- Performance-based salary progression, allowing for career advancement
- Bonuses linked to individual and team performance
- Opportunities for promotion for high achievers
- Access to a rewards program offering discounts at over 3000 retailers
If you are interested in joining our dynamic team, we encourage you to consider this opportunity.
Rentokil Initial is an equal opportunities employer committed to fostering a diverse workplace. To learn more about how we handle your data, please refer to our privacy policy.
