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Sales Team Manager
2 months ago
We are Bionic Services Ltd, the UK's leading business comparison and switching service. Our mission is to make it easier for small businesses to run and earn the lifetime loyalty of British businesses.
We combine world-class human service with smart technology and data to quickly match business owners with the best deals on their business essentials – energy, connectivity, insurance, and finance.
We partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and, who trust us to provide their business energy switching services.
Job Title: Sales Team LeaderWe are seeking a highly motivated and experienced Sales Team Leader to join our team. As a Sales Team Leader, you will be responsible for leading and managing a team of sales consultants to sell our products of energy, insurance, and telecommunications.
Your main focus will be on providing guidance, training, and support to your team members as they develop the skills and expertise required to excel in their positions. Your leadership will play a crucial role in delivering exceptional customer service and maintaining high compliance scores.
Key Responsibilities:- Team Leadership: Provide strong leadership to the team, setting clear expectations and performance goals.
- Sales Performance: Monitor individual and team performance, ensuring that sales targets and KPIs are consistently met or exceeded.
- Coaching and Training: Conduct regular coaching sessions and training to enhance the skills and product knowledge of team members.
- Performance Evaluation: Evaluate the performance of team members, providing feedback and implementing actions as needed.
- Reporting: Prepare and present regular reports on team performance, sales metrics, and progress toward goals.
- Customer Service: Ensure that the team provides exceptional customer service and resolves customer enquiries and issues promptly.
- Team Motivation: Create a positive and motivating work environment to boost team morale and engagement.
- Process Improvement: Identify areas for process improvement and implement changes to enhance team efficiency and effectiveness.
- At least 12 months+ experience in leading a team, demonstrating strong leadership qualities.
- Target driven and self-motivated, consistently exceeding sales targets and actively seeking out opportunities to drive results and achieve success.
- Consultative and value-driven sales approach, adept at understanding customer needs and presenting tailored solutions.
- Experience pitching/negotiating/objection handling, skilled in presenting compelling arguments, addressing objections, and negotiating win-win solutions.
- Outstanding communication skills (verbal, written and listening), able to communicate clearly, concisely, and persuasively in various situations and channels.
- Enjoy building rapport with people from diverse backgrounds, skilled at establishing and nurturing relationships with individuals from different cultures, backgrounds, and perspectives.
- Tactful in your approach to customers, able to navigate challenging situations with diplomacy, empathy, and professionalism.
- Initiative and a desire to learn & develop, continuously seeking opportunities to expand knowledge, acquire new skills.
- Resilient and able to work under pressure, maintaining a positive attitude and delivering high-quality results even in demanding and fast-paced environments.
We offer a range of benefits to our employees, including:
- 22 days annual leave + office closure between Christmas and New Year & extra day off per year of service up to maximum of 30 days (Incl. the days between Christmas and New Year)
- Life Assurance to the value of 2x basic Salary
- Additional days off for wedding (2 days upon joining)
- Salary Sacrifice Pension
- 2 extra days off per year – family/religious leave and charity leave
- Ability to buy/sell holiday
- Multiple monthly schemes and incentives
- Ongoing opportunities to progress your career across the business
- Well-being benefits
