Operational Support Specialist

4 weeks ago

Birmingham, Birmingham, United Kingdom Energy Systems Catapult Full time
Job Title: Operational Support Associate

Join the Energy Systems Catapult team as an Operational Support Associate and play a vital role in enhancing the ongoing operations for Living Lab trials and other assets. As a key member of the Operations Team, you will be responsible for facilitating the smooth introduction and running of various assets across the business, ensuring they are set up for success, continually improved, and take all users into account.

Key Responsibilities:
  • Support the development and deployment of technical support to consumers, participants, and local authorities using our various platforms.
  • Interface with stakeholders, including Living Lab participants, colleagues, and commercial partners, using strong communication skills.
  • Review reports to monitor data quality, investigate any gaps in data, and escalate where necessary to resolve.
  • Report and track operational bugs in the platform software.
  • Manage day-to-day work priorities and escalate work where necessary.
  • Contribute to risk and quality assessment and management.
  • Support the installation and decommissioning of technologies, tracking installations, stock levels, and linking status, liaising with participants, installers, and clients.
  • Ensure compliance with legal obligations, such as GDPR, and relevant Operational and business procedures.
Requirements:
  • Strong interpersonal and communication skills, with the ability to convey technical information clearly and concisely.
  • Excellent organisational skills, with the ability to work on multiple projects and products simultaneously.
  • Collaborative and flexible, with the ability to work cross-functionally with other teams.
  • Willingness to develop new skills and support tools and systems.
  • A focus on continuous improvement, with the ability to adapt to changing demands and priorities.
Desirable Experience:
  • Interest in decarbonisation and/or the energy sector.
  • Experience in customer service or a similar role.
  • Problem-solving skills, with the ability to fully understand issues and prevent them from happening again.
  • Experience using reports and queries within Tableau.
  • Experience complying with GDPR.
  • Risk and quality assessment and management.
  • Managing trials and products (New Product Introduction).
  • Working in cross-functional project teams.

We are looking for a motivated and detail-oriented individual who is passionate about the energy sector and decarbonisation. If you have a strong understanding of operational processes and are able to communicate complex information effectively, we encourage you to apply for this exciting opportunity.

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