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Customer Service Representative
2 months ago
We are seeking a highly skilled and compassionate Customer Service Adviser to join our team at Adecco. As a key member of our customer-facing team, you will play a vital role in providing exceptional service to our clients and their customers.
Key Responsibilities- Customer Service: Provide outstanding service to all customers who contact our Customer Service Centre, ensuring that their needs are met and exceeded.
- Communication: Utilize effective communication skills to handle a wide range of customer inquiries and concerns, including those that are highly emotive and challenging.
- Problem-Solving: Collaborate with colleagues and professionals to determine the most suitable next steps for each customer, ensuring that their issues are resolved efficiently and effectively.
- Knowledge Management: Keep your knowledge up to date by utilizing our provided knowledge base and completing required training, contributing to the creation and maintenance of knowledge base content.
- Relationship Building: Build positive relationships with colleagues, clients, professionals, and third-party organisations, promoting continuous improvement and sharing knowledge.
- Education: GCSE or equivalent in English and Maths, or proven literacy and numeracy skills.
- Qualifications: Relevant level 2 (or above) Customer Service qualification, such as Institute of Customer Service Award or NVQ in Customer Service.
- Experience: Experience working in a social care function or demonstrating an understanding of this type of work.
- Skills: Proficiency in face-to-face or telephone customer service, including handling difficult cases and complaints, expert knowledge of contact centre telephony systems and contact recorder systems, and competency in using Microsoft Office applications (Word, Excel, Outlook).
Adecco is a leading provider of temporary and permanent recruitment services, committed to building a supportive environment for our employees and clients. We are proud to be a disability-confident employer and are committed to equal opportunities.
