Quality Assurance Specialist
1 month ago
We are seeking a highly motivated and analytical individual to join our Process Management and Quality team as a Quality Analyst. As a key member of our team, you will be responsible for providing insightful information on the performance of customer interactions and working with managers to improve performance.
Key Responsibilities:- Produce actionable insights showing trends and areas of improvement for quality.
- Support the management of the BMW outsource quality assurance provider.
- Assess the quality of audits performed by our outsourced quality provider.
- Support the designing of new quality assurance assessments.
- Support the service delivery improvement of operational teams and outsource providers to deliver better customer outcomes.
- Produce and deliver management information presentations on quality performance.
- Work with complex data sets ensuring their accuracy.
- Studying towards a bachelor's degree in Business, Maths, Analytics, or a related field and on track to achieve at least a 2:2.
- A genuine passion and interest in the automotive industry.
- Analytical thinker and ability to use data to show trends and identify root cause.
- Confident user of Microsoft Office products such as Excel, Word, and PowerPoint.
- Ability to use your initiative and manage your own projects/workload autonomously.
- A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
- Rewarding work-life balance with contracted working hours of 37.5 hours a week, Monday to Friday.
- Exciting additional benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.
We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.
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