Quality Assurance Specialist
4 weeks ago
Drive Quality Excellence
Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough.
We are seeking an individual who enjoys working with data and has an analytical mindset.
- Produce actionable insights showing trends and areas of improvement for quality.
- Support the management of the BMW outsource quality assurance provider.
- Assess the quality of the audits performed by our outsourced quality provider.
- Support the designing of new quality assurance assessments.
- Support the service delivery improvement of operational teams and outsource providers to deliver better customer outcomes.
- Produce and deliver Management Information presentations on quality performance.
- Work with complex data sets ensuring their accuracy.
Requirements:
- Studying towards a bachelor's degree in Business, Maths, Analytics, or a related field and on track to achieve at least a 2:2.
- A genuine passion and interest in the automotive industry.
- Analytical thinker with the ability to use data to show trends and identify root causes.
- Confident user of Microsoft Office products such as Excel, Word, and PowerPoint.
- Ability to use your initiative and manage your own projects/workload autonomously.
What We Offer:
- A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
- Contracted working hours are 37.5 hours a week, Monday to Friday, helping you develop a fulfilling work-life balance.
- Opportunity to enjoy other employee benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.
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