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Technical Office Advisor

2 months ago

Slough, Slough, United Kingdom Thames Water Full time
Position Overview
We are looking for a dedicated Technical Office Advisor who will play a crucial role in providing expert technical guidance and support to our operational teams. This position involves making informed decisions regarding urgent tasks within the Waste Networks sector at Thames Water.

Key Responsibilities
  • Authorize and oversee both scheduled and emergency work related to the waste network, ensuring a balance between operational efficiency, cost-effectiveness, and customer satisfaction.
  • Manage both urgent and complex planned technical operations to maximize effectiveness while minimizing disruption to customers.
  • Deliver technical assistance to a diverse range of stakeholders through various communication channels.
  • Support field teams in achieving a 'first time fix' wherever feasible.
  • Assist field teams in addressing incidents such as pollution events, flooding, blockages, and infrastructure failures by ensuring accurate triage and providing appropriate guidance.
  • This role operates in a hybrid model, combining remote work with responsibilities at the Customer Solutions Centre.
  • Opportunities to engage with field offices to foster relationships and enhance knowledge alongside operational teams.
  • Work hours consist of 36 hours per week, including a mix of early, mid, late, and weekend shifts.
Qualifications and Skills
  • Knowledge of drainage and waste management systems is advantageous but not mandatory.
  • Minimum of A level education or equivalent experience.
  • Strong understanding of Health & Safety regulations.
  • Positive attitude with the ability to work independently and collaboratively within a team.
  • Proven track record of building effective stakeholder relationships.
  • Excellent problem-solving capabilities.
  • Demonstrated ability to take ownership of challenges and follow through to resolution.
  • Outstanding verbal and written communication skills across all organizational levels.
  • Meticulous attention to detail, ensuring all relevant information is accurately recorded and maintained.
  • Proficient in using relevant IT systems and office software, as this role requires strong IT competency.
  • History of achieving exceptional results.
Benefits
This position offers a fantastic opportunity to be part of a high-performing team recognized for excellence. You will engage in daily operations at Thames Water while also contributing to strategic initiatives that shape the future of our organization. This role will enhance your knowledge of the waste management sector and provide insights into innovative technologies and methodologies.
  • Competitive salary up to £35,000 per annum, based on experience.
  • Annual leave of 26 days, increasing to 30 with tenure (plus public holidays).
  • Contributory pension scheme with a maximum of 12% employer contribution.
  • Annual personal medical assessments available to all employees.
  • Comprehensive benefits program, including a benefits hub filled with offers and resources to support your well-being.
About Thames Water
At Thames Water, our mission is clear: to provide essential services that enable our customers, communities, and the environment to thrive. Water is vital for all life, and we are committed to its stewardship.

As we face challenges from climate change and increased demand, we strive to ensure that every drop of water is used wisely. Join us in making a difference.

Diversity and Inclusion
We value diversity and inclusion at Thames Water, recognizing that our people are our greatest asset. We aim to attract and retain a diverse workforce that reflects the communities we serve. We encourage applications from all backgrounds and provide support throughout the recruitment process.

When emergencies arise, our team comes together to support our customers. As part of Thames Water, you will have the opportunity to engage directly with customers, receiving training for a rewarding experience while gaining deeper insights into our operations.