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Customer Experience Team Leader

2 months ago

Swindon, Swindon, United Kingdom Sainsbury's Full time
Lead Customer Experience Manager

Job Summary:

We are seeking a highly motivated and experienced Customer Experience Manager to lead our team and drive customer satisfaction in our stores. As a key member of our retail leadership team, you will be responsible for developing and implementing strategies to enhance the customer experience, improving customer satisfaction and loyalty.

Key Responsibilities:

  • Develop and implement customer experience strategies to drive customer satisfaction and loyalty
  • Lead and manage a team of customer experience specialists to deliver exceptional customer service
  • Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement
  • Monitor and analyze customer feedback and sentiment to inform business decisions
  • Develop and maintain relationships with key stakeholders, including customers, colleagues, and suppliers

Requirements:

  • Proven experience in customer experience management or a related field
  • Strong leadership and management skills, with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to analyze data and make informed business decisions
  • Strong problem-solving and analytical skills, with the ability to identify and address customer pain points

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A discount card for shopping at Sainsbury's and other partner retailers

About Us:

Sainsbury's is a leading UK retailer, committed to providing excellent customer service and driving customer satisfaction. We are passionate about delivering exceptional customer experiences and are seeking a talented and experienced Customer Experience Manager to join our team.