Concierge Team Leader

2 days ago


Westminster Abbey, United Kingdom St James Hotel and Club Full time
Concierge Team Leader

Join the esteemed St. James Hotel and Club team as a Concierge Team Leader, where you will be part of a dynamic and passionate group of professionals dedicated to delivering exceptional luxury hospitality experiences.

Key Responsibilities
  • Supervise daily Concierge operations to ensure seamless guest experiences
  • Assist the Head Concierge in setting departmental objectives, work schedules, policies, and procedures
  • Monitor the appearance, standards, and performance of Concierge Team Members, with a focus on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing, and policies, as well as a good understanding of the local area
  • Maximize Sales revenues through up-selling and marketing programs
  • Monitor Guest satisfaction reports and implement actions to improve results
  • Maintain good communication and working relationships with all hotel areas
  • Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
Requirements
  • Concierge and Supervisory experience
  • Excellent leadership skills, inter-personal, and communication skills
  • Bilingual or multilingual skills preferred to effectively communicate with a diverse range of guests
  • MUST have a clean UK driver's license
  • Previous experience in the hospitality industry is highly desired
  • Excellent phone etiquette and strong customer service skills
  • Ability to handle difficult situations with professionalism and composure
  • Strong organizational skills with attention to detail
  • Proficient computer skills, including knowledge of hotel management software
  • Ability to work flexible hours, including weekends and holidays
Benefits
  • 50% off from room and F&B outlets for friends and family
  • Continuous training and development for all staff of all levels
  • Contribution towards Travel Expenses
  • Staff meals provided on shift
  • Discretionary service charge
  • Laundry service for all formal uniform

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