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Housekeeping Operations Supervisor

3 months ago

South West London, United Kingdom Raffles London Full time

About Raffles London:

Raffles London at The OWO embodies the elegance and history of one of the world's most iconic locations, synonymous with luxury and extraordinary experiences.

This beautifully restored Grade II* listed Edwardian structure features 120 exquisite rooms and suites, alongside 85 exceptional branded residences. The OWO also boasts nine dining establishments and three bars, including a signature venue by renowned chef Mauro Colagreco. Guests can indulge in wellness at the Guerlain spa and Pillar Wellness, while the grand ballroom, The Whitehall, accommodates up to 600 guests for various events.

Within these historic walls, where influential leaders once shaped the world, we invite guests to create new and inspiring connections.

Position Overview:

An exciting opportunity is available for a Housekeeping Supervisor to oversee the Rooms Department at Raffles London at The OWO.

Reporting to the Assistant Executive Housekeeper, you will be tasked with mentoring and training Room Attendants, ensuring the highest standards of cleanliness in both vacant and occupied rooms to provide an exceptional guest experience. Your role will involve maintaining cleanliness in all areas, including bedrooms, corridors, staircases, and service zones, while embodying the values of Raffles during interactions with guests and colleagues.

Key Responsibilities:

  • Direct daily operations and allocate tasks for room attendants and house porters on the assigned floor.
  • Lead or participate in morning departmental meetings and training sessions.
  • Collaborate with other departments to ensure effective communication and support.
  • Facilitate smooth operations within the housekeeping team through effective teamwork.
  • Report maintenance issues and ensure timely repairs.
  • Uphold excellent grooming standards.
  • Possess comprehensive knowledge of hotel services to address guest requests and work collaboratively with other departments.
  • Utilize Knowcross for seamless communication among team members.
  • Monitor the status of all rooms and promptly address any inquiries from the Front Office team.
  • Maintain a polished appearance in accordance with Raffles London grooming standards.
  • Exhibit flexibility to meet business needs.

Qualifications:

  • Demonstrated ability to deliver high service levels under pressure.
  • Outstanding communication and customer service skills, both verbal and written.
  • Willingness to contribute to a 24-hour operational schedule as needed.
  • Recent experience in 5-star hotels or a similar capacity.
  • Ability to work effectively within a team.
  • Detail-oriented approach.

Why Raffles?

By becoming part of Raffles, you will enjoy numerous benefits, including:

  • 28 days of holiday, including bank holidays, plus an additional day for each year of service up to five years (totaling 35 days).
  • Complimentary meals while on duty.
  • Free dry cleaning for uniforms.
  • Employer pension contribution of 3%.
  • Enhanced sick leave policies.
  • Improved maternity, paternity, and adoption leave.
  • Life assurance equivalent to one salary.
  • Employee assistance programs, including virtual GP and financial guidance.
  • Season ticket loans and cycle-to-work schemes.
  • Colleague gifting for special occasions.
  • Paid time off for moving or volunteering for a charity of your choice.
  • Internal learning and development programs tailored to your career growth.
  • Engaging events, from pub quizzes to festive celebrations.
  • Employee benefit card offering discounts of up to 30% at Accor properties worldwide and Raffles London dining outlets.
  • Global development opportunities across Accor's extensive brand portfolio.

Raffles Values:

Be You: Embrace creativity, innovation, and enthusiasm, showcasing your unique personality.

Be Kind: Exhibit humility and generosity through emotional connections with colleagues and guests.

Be Happy: Uplift colleagues and guests through joyful interactions and a positive demeanor.

Be Confident: Share knowledge and skills openly with colleagues to achieve excellence.

Have Your Purpose: Show care and responsibility in your role, making a tangible impact on the business.