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Front Door Officer

1 month ago

Ashford, Kent, United Kingdom Kent County Council Full time

Job Summary

We are seeking a skilled and professional Front Door Officer to join our team at Kent County Council. As a key member of our Front Door Service, you will play a vital role in gathering, recording, and analyzing information from various sources to inform decision-making and ensure children and their families receive the right level of support.

Key Responsibilities

  • Respond to information and enquiries from the public, district teams, and partner agencies in a professional and efficient manner.
  • Utilize excellent communication and IT skills to manage and respond to challenging situations.
  • Work collaboratively with a team led by a Team Manager, supported by Senior Practitioners and Experienced Social Workers.
  • Contribute to decision-making by analyzing information from various sources.

Requirements

  • GCSE level or equivalent education.
  • Excellent communication and IT skills.
  • Ability to work in a fast-paced environment and manage challenging situations.
  • Commitment to safeguarding children and their families.

What We Offer

  • A supportive and collaborative team environment.
  • Opportunities for professional development and growth.
  • A chance to make a positive impact on the lives of children and their families.

Disclosure and Barring Service

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Language Requirements

The Council requires that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements.