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Technical Services Coordinator

3 months ago

Cardiff, Cardiff, United Kingdom Betsi Cadwaladr University Health Board Full time

Position Overview

An exceptional opportunity has arisen to become a vital member of a proactive team dedicated to delivering desktop services within a large-scale enterprise environment, particularly focused on the ePMA initiative.

We are seeking a full-time leader for our desktop support team, responsible for overseeing daily operations and managing a group of Desktop Support Engineers within the DDaT Information & Communication Technology sector, specifically related to the ePMA project. This role encompasses various services that facilitate or provide Information & Communication Technology across the organization.

Main Responsibilities

Possessing extensive expertise in diagnosing intricate technical challenges is crucial, along with familiarity with supporting technologies such as Intune, Endpoint Manager (SCCM), and print management solutions.

Lead and manage staff within your area of responsibility, ensuring effective line management practices, including handling absences, conducting performance reviews, and overseeing recruitment processes. Engage with service users and third-party vendors at all levels to ensure seamless communication.

Supervise the prioritization of both scheduled and unscheduled tasks within your area to align with organizational and ICT-wide goals, work plans for improvement initiatives, and resource allocations for projects. Collaborate closely with other ICT teams and stakeholders to deliver desktop services and projects effectively.

We are committed to fostering a culture of continuous enhancement, professional development, and learning, supported by transparent communication and leadership that encourages teamwork.

The ability to communicate in Welsh is preferred for this position; applications from both Welsh and English speakers are warmly welcomed.

About Our Organization

If you are looking for a rewarding challenge, have a desire to assist others, or are considering a new beginning, Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers an ideal environment. As the largest health organization in Wales, we provide a comprehensive range of primary, community, mental health, acute, and elective hospital services to a diverse population across North Wales. Join our team and receive the support you need, aligned with our Organizational Values and 'Proud to Lead' competence framework.

Experience the benefits of working with engaged leadership at all levels, and rest assured that we are dedicated to promoting equality and diversity, proudly welcoming applicants under the 'Disability Confident Employer' scheme.