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Facilities Assistant
2 months ago
Atlas is seeking a highly skilled Facilities Assistant to join our team in Oxford. As a Facilities Assistant, you will be responsible for ensuring the delivery and performance of facilities services on the Infineum contract.
Key Responsibilities- Ensure the highest focus on customer services and assist with the measurement of service as required.
- Provide a porterage and stores service, including the collection and delivery of parcels, packages, and goods around the site.
- Complete and collate paperwork as required, ensuring compliance to the document management process.
- Receive and action daily reactive work requests using the Planon mobile app to proactively manage workload in line with contract performance KPI/SLA's.
- Complete general maintenance tasks, item movements, painting, and decorating, alongside other general works requested by the management team and colleagues.
- Provide service within the laboratories, including movements and cleaning of glassware.
- Provide a laundry service, including the collection and delivery of lab coats.
- Assist with conference and meeting room set-ups, furniture layouts, and movements across the site.
- Ensure waste management processes and procedures are adhered to, including the movement of rubbish to designated areas.
- Comply with all other relevant processes.
- Ensure that sufficient quality standards are always maintained.
- Report any repairs noticed during duties to the Helpdesk.
- Ensure adequate stock of equipment is available and request replenishments as necessary.
- Respond to incidents and changes in customer requirements in a timely manner.
- Take personal ownership of the standard of work delivered, ensuring exceptional service to the customer.
- Carry out all reasonable requests as directed by Atlas management.
- GCSE in English and Maths or equivalent.
- Previous experience within a similar environment involved in multi-discipline building services delivery.
- Experience in a customer-facing environment.
- Good interpersonal skills.
- Good understanding of modern office software and experience working with asset/work management systems such as Planon.
- Experience of completing tasks in heavily permitted working environments where compliance to H&S site rules and management systems is paramount.
