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Fibre Network Engineer

2 months ago

Glasgow, Glasgow City, United Kingdom CityFibre Limited Full time
About the Role

We are seeking an experienced Customer Field Engineer to join our team at CityFibre Limited. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the successful installation of our fibre network.

Key Responsibilities
  • Complete complex or non-standard installations from site survey through to successful conclusion for both residential and business customers
  • Resolve service incidents / escalations to a successful outcome in a professional and timely manner
  • Participate in an on-call rota to provide industry leading emergency response for network or customer issues
  • Assist with 'on the day' issues that would otherwise prevent successful completion of first-time installations
Requirements

We are looking for Engineers who have extensive experience and knowledge of fibre and a commitment to continuous improvement. In addition to having a valid UK driving license, with no more than 6 penalty points, you must have the following qualifications:

  • NRSWA O1
  • Openreach PIA S007 Sub-Duct and Cable Installation
  • SA001 Overhead Safety and SA002 Underground Safety or SA006 Safe Working in Civils

The following qualifications are desirable:

  • NRSWA LA
  • SA020 MDU Installations and SA022 Track and Locate underground Services
  • Health and Safety; EFAC, EUSR, Abrasive, IPAF and TETRA
What We Offer

We offer a competitive salary of £29,000 - £36,000 depending on experience, 25 days' holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

We also provide comprehensive training and support to ensure your success in the role, including a two-week induction in Milton Keynes and ongoing training and development opportunities.

Our Culture

We are committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We believe that our diversity of thought and experience is what makes us who we are, and we are working hard to change up the telecoms industry.

We are also committed to supporting the skilled, career changers, service-leavers, and returning workers to become part of our teams, and we offer training programmes and placement opportunities to support this.