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Administrative Support Specialist

2 months ago

Doncaster, Doncaster, United Kingdom NHS South Yorkshire Integrated Care Board Full time

Position Overview

Note: Previous applicants need not apply.

The Administrative Support Specialist will be an integral member of a team dedicated to providing a seamless and effective Business Management Support service within the Corporate Governance framework.

The ideal candidate will exhibit flexibility and collaboration as part of the broader Corporate Governance team, assisting the Director of Corporate Governance and Board Secretary in delivering compliant and efficient services while ensuring operational continuity.

Key Responsibilities

  • Serve as the primary contact for the team, addressing a variety of inquiries and concerns from colleagues, service users, and external organizations.
  • Handle complaints, feedback, and suggestions with sensitivity and professionalism, escalating issues as necessary.
  • Clearly articulate complex administrative and team processes to colleagues, patients, or external entities in an accessible manner.
  • Collaborate with fellow administrators and PAs across the organization to foster effective communication networks, including visitor management and coverage of general administrative duties.
  • Uphold a positive representation of the Service in all interactions, demonstrating professionalism, tact, and helpfulness.
  • Exercise sound judgment in addressing inquiries, resolving issues independently when possible, and escalating matters appropriately.
  • Plan and execute administrative tasks autonomously, while seeking guidance from the line manager as needed.
  • Draft and prepare various documents, including letters, emails, and reports as required.
  • Organize and coordinate meetings for the Corporate Governance team, managing any associated administrative tasks.
  • Prepare meeting agendas and take detailed notes during discussions.

About NHS South Yorkshire Integrated Care Board

NHS South Yorkshire Integrated Care Board is responsible for overseeing health and social care for a diverse population. Through collaboration with local communities, we aim to enhance health outcomes, tackle inequalities, and improve productivity and value for money.

Our dedicated team of nearly 1,000 staff is committed to addressing the comprehensive health, public health, and social care needs of the South Yorkshire population, guided by our core values of teamwork, empowerment, and innovation. We work closely with health and care providers within the Integrated Care Partnership to deliver services that effectively meet local needs.

Qualifications and Experience

Essential Qualifications

  • NVQ Level 3 in Business Administration or equivalent experience.

Essential Experience

  • Proven experience in an office or team environment.

Essential Attributes

  • Ability to foster positive working relationships and appreciate diversity.
  • Capacity to work effectively as part of a team.

Essential Skills and Competencies

  • Ability to work independently and unsupervised, adhering to established policies and procedures.
  • Strong customer service skills.
  • Excellent written and verbal communication abilities.
  • Proficiency in using tact and persuasion for problem-solving.
  • Intermediate knowledge of IT systems and software, particularly Microsoft Office.
  • Capability to maintain focus on tasks despite interruptions.

Desirable Knowledge

  • Familiarity with administrative systems and processes.
  • Understanding of confidentiality principles.