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Office Operations Manager
3 months ago
Position Overview
The primary objective of this role is to oversee the daily operations of the Welsh Government's office in London. This includes providing essential management support to coordinate all client and government visitors to the office, ensuring the efficient functioning of meeting rooms and hot desk facilities across various departments.
The London Office of the Welsh Government operates with a compact client-facing team and engages in a diverse range of activities. This position is ideal for an individual who thrives in a dynamic, high-profile environment and is adept at facilitating collaboration across multiple government sectors.
This role is crucial for maintaining the operational integrity of the London Office, engaging with the entire Welsh Government to offer support to Welsh Ministers, senior officials, and visiting colleagues from various portfolio areas while they are in London.
As part of a flexible and cohesive team, the incumbent will lead the operational functions of the London office, which may include supporting promotional and outreach initiatives for Wales.
A flexible approach to customer service, client support (including internal stakeholders), policy coordination, and teamwork is essential for success in this role. This position is well-suited for an experienced team or people manager seeking broader responsibilities and higher visibility.
Key Responsibilities
- Manage and coordinate the daily operations of the London office and its staff, ensuring effective facilities management and accountability for all office functions that promote Welsh interests.
- Lead the customer service strategy in London, coordinating the operational aspects of visits from Welsh Government departments, external clients, and senior officials, including Ministers.
- Represent the organization in commercial or relationship management scenarios as necessary.
Core Competencies
Candidates will be evaluated based on the following competencies:
- Collaboration and Teamwork
- Effective Communication and Influence
- Quality Service Management
- Strategic Vision
Employee Benefits
- Tailored learning and development opportunities
- Flexible working arrangements
- A culture that promotes inclusion and diversity
- Generous employer pension contributions
