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Bar Operations Manager
2 months ago
About Urban Fun
Urban Fun is a dynamic and innovative company that is revolutionizing the entertainment industry. We are seeking a highly skilled and experienced Bar Manager to join our team and lead our bar operations to new heights.
Key Responsibilities
1. Staff Management
- Hiring and Training: Recruit, train, and develop a high-performing team of bartenders, servers, and other staff members to provide exceptional customer service.
- Scheduling: Create and manage staff schedules to ensure the bar is adequately staffed during peak hours, maximizing customer satisfaction and revenue.
- Supervision: Oversee the daily work of staff, providing guidance, support, and coaching to ensure excellent performance and high standards.
2. Customer Service
- Ensuring Satisfaction: Foster a positive and welcoming environment, ensuring customers have an exceptional experience, and handling complaints and feedback efficiently.
- Promoting a Friendly Atmosphere: Create a warm and inviting atmosphere, often interacting with regular patrons to build relationships and loyalty.
3. Inventory Management
- Stock Control: Monitor and manage stock levels of beverages and supplies, ordering new stock as needed to maintain optimal inventory levels.
- Supplier Relations: Develop and maintain strong relationships with suppliers to negotiate better deals and manage deliveries efficiently.
- Waste Management: Implement strategies to minimize waste and ensure efficient use of resources, reducing costs and environmental impact.
4. Financial Management
- Budgeting: Manage the bar's budget, controlling costs, and maximizing profits through effective financial planning and decision-making.
- Cash Handling: Oversee cash flow, ensuring proper handling of cash, and reconciling accounts to maintain accuracy and transparency.
- Pricing: Set drink prices competitively while ensuring profitability, taking into account market trends and customer preferences.
5. Health and Safety Compliance
- Regulatory Compliance: Ensure the bar complies with local licensing laws, health regulations, and safety standards, maintaining a safe and healthy environment for customers and staff.
- Training: Provide staff with training on health and safety practices, including responsible alcohol service, to ensure compliance and minimize risks.
- Inspections: Prepare for and manage health and safety inspections, ensuring the bar meets all regulatory requirements.
6. Event Planning and Marketing
- Promotions: Plan and execute events, promotions, and special offers to attract customers and drive revenue, aligning with the company's marketing strategy.
- Social Media Management: Manage the bar's online presence, including social media and online reviews, to engage with customers and promote the brand.
- Community Engagement: Engage with the local community, collaborating with other businesses or participating in local events to build relationships and promote the bar.
7. Operational Management
- Daily Operations: Ensure the bar runs smoothly on a day-to-day basis, including opening and closing procedures, to maintain high standards and customer satisfaction.
- Equipment Maintenance: Oversee the maintenance of bar equipment, ensuring everything is in good working order to minimize downtime and optimize performance.
- Vendor Relations: Manage relationships with vendors for equipment, supplies, and services, negotiating better deals and ensuring timely deliveries.
8. Crisis Management
- Handling Emergencies: Be prepared to manage emergencies, such as unruly customers, accidents, or equipment failure, to ensure customer safety and minimize damage.
- Conflict Resolution: Deal with conflicts between staff or with customers effectively, maintaining a positive and respectful environment.
9. Reporting
- Performance Reports: Prepare reports on sales, staff performance, and other key metrics for upper management, providing insights and recommendations for improvement.
- Trend Analysis: Monitor industry trends and customer preferences to keep the bar competitive, making data-driven decisions to drive growth and revenue.
10. Innovation and Improvement
- Menu Development: Innovate drink menus, creating signature cocktails and updating offerings based on trends and customer preferences to drive sales and customer engagement.
- Continuous Improvement: Regularly evaluate and improve bar operations, customer service, and overall profitability, implementing changes to drive growth and excellence.
- Leading from the Front: This is a hands-on role, requiring the ability to lead by example, spending time front-of-house and driving results through exceptional leadership and management.
What We Offer
Urban Fun offers a competitive salary, bonus scheme, performance bonus, tips, and yearly bonus, as well as a company pension and holidays. If you are a motivated and experienced Bar Manager looking for a new challenge, please apply today.
