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Quality Improvement Manager

3 months ago

Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

Position Overview

We are in search of a dedicated and skilled professional eager to advance their career by overseeing a range of operational enhancements and improvements across various specialized services, aimed at achieving superior quality outcomes and experiences for patients.

Your role will be pivotal in spearheading operational process enhancements to ensure exceptional patient care, while empowering our team to operate as efficiently as possible. It is essential to minimize inconsistencies in our operational methods to guarantee that we deliver uniform, high-quality services that exemplify compassionate care.

This position will collaborate closely with our service line leaders and healthcare professionals to identify, outline, strategize, and implement enhancements to service pathways and processes across diverse areas, while disseminating successful practices throughout clinical services.

Main Responsibilities

The Quality Improvement Manager will oversee and facilitate the development and execution of a portfolio of change and enhancement initiatives across the organization, specifically related to System Emergency Care & Discharge.

This includes managing designated work streams and supervising projects to realize the anticipated benefits outlined in specific project briefs. The Quality Improvement Manager is accountable for the daily management of a project, including initiation, maintenance, support, facilitation, progress monitoring, closure, and evaluation of work streams.

By supporting the program, the Quality Improvement Manager will collaborate with the Heads of Nursing System and Emergency Care and Discharge Improvement to identify, plan, monitor, and assist in areas of work that facilitate project delivery.

The incumbent will be responsible for uniting staff from all organizational sectors to support the execution of projects concerning 'flow in', 'flow through', and 'flow out' of the organization.

The post holder will be tasked with developing and monitoring comprehensive action plans in partnership with Clinical Management Group (CMG) senior teams.

About Us

We are among the largest and busiest NHS trusts in the nation, encompassing multiple hospitals. Our team comprises over 17,000 staff members delivering a wide array of services primarily for the local population.

We collaborate with educational institutions to provide world-class training, nurturing the next generation of healthcare professionals, many of whom continue their careers with us.

Our mission is to deliver 'Caring at its best', and our staff have contributed to establishing a set of values that reflect our identity and purpose. These values include: prioritizing what matters most, treating others with respect, demonstrating passion and creativity in our work, fulfilling our commitments, and fostering teamwork.

Our patients are central to all our endeavors, and we believe that 'Caring at its best' encompasses not only the treatments and services we offer but also ensuring our patients have the best possible experience.

Key Result Areas

Leadership:

  • Assist with the designated work stream in project delivery.
  • Ensure effective communication and staff engagement in the development of ideas and projects that drive improvement.
  • Establish strong, influential relationships with staff at all levels involved in the work stream.
  • Act as a change leader, ensuring all activities and plans are effective and aligned with contemporary practices.

Planning, Development, and Delivery:

  • Provide leadership and support to organization-wide work streams to facilitate the overall Reconfiguration Programme.
  • Ensure projects are organized, managed, and reported within the PMO Project Management Process, focusing on objectives that deliver the highest efficiency without compromising quality.
  • Develop relevant project management documentation to scope, implement, monitor, and evaluate projects.
  • Identify interdependencies with other work streams/projects and manage them accordingly.
  • Coordinate and lead project meetings, managing agendas and contributing to the implementation of key work.
  • Utilize various service improvement tools to advance the work stream.
  • Apply innovative techniques to projects, learning from other sectors.
  • Ensure evidence-based practices are effectively integrated into all project work.
  • Support the development of relevant policies and guidelines within areas of responsibility.
  • Monitor progress and collaborate with stakeholders to ensure timely and budget-compliant actions, escalating issues and proposing solutions as necessary.
  • Provide regular updates on reports, issues, and risks.
  • Review project outcomes, identifying lessons learned and next steps for further value delivery.

Communication:

  • Maintain constructive relationships with a diverse range of internal and external stakeholders to enable successful project planning, implementation, and delivery.
  • Secure appropriate clinical input/advice to facilitate the adoption of best practices.
  • Incorporate the views and needs of patients, the public, NHS staff, and stakeholders throughout all project stages.
  • Collaborate with other local NHS and social care providers to maximize cooperation and joint efforts.
  • Demonstrate effective leadership skills and behaviors as a model of best practice.

Staff Development:

  • Support the development of skills and capabilities within the core team and encourage knowledge sharing and learning about cost improvement and innovation.
  • Stay informed about best practices nationally and internationally to support the strategic development and enhancement of the Trust's services.

General:

This job description outlines the primary functions and responsibilities of the position. It is not intended to be an exhaustive list, and you may be required to undertake additional duties as reasonably requested. Compliance with all statutory and mandatory training requirements is expected.

Commitment to Trust Values and Behaviors

Essential:

  • Demonstrate behaviors consistent with the Trust's Values.

Training & Qualifications

Essential:

  • Degree or equivalent experience in a related field.
  • General understanding of NHS Processes.
  • Project Management skills.
  • Post Graduate Qualification or equivalent experience.

Desirable:

  • Formal training in Service Improvement.
  • Clinical Qualification - Current or lapsed.

Experience

Essential:

  • Extensive experience in project management.
  • Proficiency in Process Redesign and Service Improvement tools and techniques.
  • Experience in leading and delivering significant change initiatives.
  • Proven track record of meeting challenging targets.

Communication and Relationship Skills

Essential:

  • Exceptional communication skills.
  • Strong written and verbal communication abilities.
  • Experience in handling complex and sensitive data.
  • Ability to build effective teams.
  • Collaborative approach with partner organizations.
  • Highly developed motivational, influencing, and negotiation skills.
  • Ability to present complex data understandably to diverse groups.
  • Conflict management skills.

Analytical and Judgment Skills

Essential:

  • Ability to apply analytical and critical reasoning skills to assess complex facts, including financial and clinical data.

Desirable:

  • Strategic thinking capabilities.

Equality, Diversity, and Inclusion

Essential:

  • Commitment to treating all individuals with dignity and respect according to their unique needs.
  • Engagement in compassionate and inclusive leadership in delivering high-quality care and interactions.