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Senior Tenancy Operations Manager

2 months ago

London, Greater London, United Kingdom Home Made Full time
Job Description

Job Title: Senior Tenancy Operations Manager

Job Summary:

We are seeking an experienced Senior Tenancy Operations Manager to join our team at Home Made. As a key member of our Tenancy Operations Team, you will play a critical role in managing the compliance and contract stages of the rental process.

Key Responsibilities:

  • Compliance Management:
    • Oversee the collection and verification of all necessary documents from landlords and tenants to ensure compliance with legal and company standards.
    • Conduct thorough checks to confirm that all properties meet the required safety and regulatory standards.
    • Stay updated on the latest rental legislation and ensure all practices align with current laws.
  • Contract Coordination:
    • Prepare and review tenancy agreements, ensuring all terms and conditions are clearly defined and agreed upon by both parties.
    • Facilitate negotiations between landlords and tenants to resolve any disputes or concerns regarding contract terms.
    • Ensure timely execution of contracts, managing digital signing processes and maintaining accurate records.
  • Customer Support:
    • Serve as the main point of contact for landlords and renters throughout the compliance and contract phases, providing exceptional customer service and support.
    • Assist clients with any inquiries related to their tenancy agreements, ensuring clarity and transparency.
    • Proactively identify and address potential issues, offering solutions and guidance to facilitate a smooth tenancy process.
  • Project Management:
    • Oversee and manage new client onboarding, from timelines and document gathering, to building out process flows.
    • Responsible for project implementation and success.
  • Process Improvement:
    • Implement best practices to streamline operations and reduce turnaround times for compliance and contract activities.
  • Collaboration:
    • Work closely with other departments, including Sales, Property Management, and Customer Success, to ensure a cohesive approach to the rental process.
    • Communicate effectively with internal and external stakeholders to deliver a seamless end-to-end experience.

Requirements:

  • At least 2 years of previous experience in the real estate industry is required.
  • Excellent organizational skills with a strong attention to detail.
  • Outstanding communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Problem-solving skills and the ability to handle challenging situations with tact and professionalism.
  • Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.

Benefits:

  • Annual Leave: 24 days leave + your birthday off
  • Modern, state of the art offices
  • Employee Perks: discounts for stores, cinema etc
  • Yearly Half Day Charity Day
  • Office Social Events (Summer and Winter Parties)
  • Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
  • Mental Health First Aiders
  • On site Gym access, showers (towels & shower gel), and indoor bike storage
  • Weekly Friday 5pm Happy Hour in the office
  • Opportunities to upskill in your career through our Learning and Development Programme

Equal Opportunities Employer:

We are an equal-opportunity employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion and aim to create a workplace that is free from discrimination and harassment.