Training and Development Lead for Exams Officers

6 days ago


Manchester, United Kingdom AQA Full time
About the Role

We are seeking a highly skilled and experienced professional to lead the development and implementation of an innovative Exams Officer Training Strategy. As a pivotal member of our team, you will collaborate across departments to design, deliver, and measure training programs that empower Exams Officers, reduce failure rates, and elevate the overall customer experience.

Key Responsibilities
  • Develop and implement a comprehensive Exams Officer Training Strategy, aligned with customer needs and informed by data-driven insights.
  • Collaborate with internal stakeholders to design, deliver, and measure training programs that meet the needs of Exams Officers.
  • Lead the development of training materials, resources, and tools to support Exams Officers in their roles.
  • Analyze complex data to inform strategy and drive training improvements.
  • Maintain constructive relationships with internal and external partners to ensure effective stakeholder management.
Requirements
  • Proven experience in delivering training programs, particularly within a regulatory environment.
  • Experience working with centers delivering general qualification exams series, ideally as an Exams Officer.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and inform strategy.
  • Excellent communication and interpersonal skills, with the ability to articulate complex issues to diverse audiences.
  • Strong organizational abilities, with the ability to prioritize effectively and manage multiple projects.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a leading awarding organization, making a positive impact on the lives of students and teachers across the UK.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.


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