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Travel Operations Coordinator
3 months ago
About Out OfOffice:
Out OfOffice stands at the forefront of luxury LGBTQ travel, celebrated for crafting remarkable travel experiences across the globe. From the stunning beaches of Bora Bora to the breathtaking landscapes of Antarctica, our dedicated travel professionals impress even the most selective travelers.
Our Approach:
Every service we provide is entirely customized, allowing our team the creative liberty to fulfill any request. Our itineraries prioritize private yachts over shared transportation, ensuring that no two experiences are alike.
Our Team:
What distinguishes us is our people. We foster an environment where team members can cultivate authentic and meaningful relationships with clients, infusing their unique personality into their roles. We celebrate diversity and are driven by a commitment to exceptional service, which is why our clients return time and again.
Inclusivity:
We also work diligently behind the scenes to guarantee that our itineraries are inclusive and welcoming, even in regions with less progressive LGBTQ laws. Our 5-star Trustpilot ratings reflect our dedication, and you will play a crucial role in maintaining and enhancing this reputation.
Role Overview:
This newly created position within our established Operations Team focuses on bridging the gap between Sales and Operations. You will collaborate closely with the Sales Team to support all post-booking processes, ensuring that our clients enjoy a seamless travel experience.
Key Responsibilities:
- Coordinate travel itineraries, including accommodations, flights, transfers, and tours, with a keen eye for detail at every stage.
- Assist the Sales Team with any inquiries from clients post-booking.
- Address booking-related challenges, such as flight cancellations and schedule adjustments, employing problem-solving skills to minimize disruptions.
- Support booking cancellations and date modifications.
- Maintain an organized booking system, ensuring it is consistently up-to-date and accurate.
- Communicate with suppliers and partners to ensure smooth travel arrangements.
- Provide coverage for inboxes during team members' annual leave.
Qualifications:
- Based in Brighton or willing to travel.
- Self-motivated with outstanding organizational skills and the ability to multitask effectively.
- Excellent communication skills.
- Meticulous attention to detail.
- Proactive in problem-solving.
- Customer-focused with a knack for solutions.
- A collaborative team player passionate about LGBTQ travel.
Benefits:
Why Choose Out OfOffice?
- Competitive base salary with a bonus structure based on experience.
- Hybrid work model promoting a healthy work-life balance.
- A dynamic and rewarding sales environment where achievements are recognized.
- Attractive travel perks.
- 25 days of holiday, with additional days accrued over time.
We seek individuals with prior experience in sales and customer service, a passion for travel, and a desire to share that enthusiasm with others. Candidates should thrive in a fast-paced, flexible, and entrepreneurial environment, possessing the ability to communicate effectively and build rapport with clients. Quick thinking, initiative, and exceptional problem-solving skills are essential, along with a meticulous approach to detail and organization.
